Terms and Conditions

AA AVANEST LTD · HE 493156 · Republic of Cyprus

1. Introduction and acceptance

1.1 “AVANEST”, “we” and “us” mean AA AVANEST LTD, HE 493156, Republic of Cyprus. “Client” and “you” mean the person or organisation requesting or purchasing our service.

1.2 Submitting the website request form is an enquiry only. It does not by itself create a contract or payment obligation.

1.3 Before work starts, AVANEST normally sends a written Service Proposal stating the agreed scope, process, deliverables, fee, payment timing and next steps. A contract is formed when the proposal is accepted by the stated method and any required initial payment is received.

1.4 These Terms apply together with the Service Proposal, Privacy Policy and any specific written agreement. Mandatory consumer rights remain unaffected.

2. AVANEST services

2.1 AVANEST provides independent product research, supplier comparison, organisation and presentation of options for homes, apartments, student accommodation, holiday properties, tourist accommodation, offices, shops, clinics, reception areas, small hotels and other professional spaces.

2.2 Depending on the agreed scope, research may concern furniture, appliances, professional equipment, kitchen items, linen, storage, lighting, curtains, televisions and related products.

2.3 Deliverables may include quotations, comparisons of prices and specifications, organised recommendations, estimated or total costs and practical next steps.

2.4 Coordination of delivery, assembly, installation, transport, cleaning or other third-party services is included only when expressly stated in the Service Proposal.

3. What AVANEST does not provide

3.1 AVANEST is not a retailer, reseller, manufacturer or importer of the products researched.

3.2 AVANEST is not a real-estate agency and does not provide property search, sale, rental or property-management services.

3.3 AVANEST does not act as an architect, civil engineer, contractor or licensed technician and does not provide regulated technical studies.

3.4 AVANEST does not provide interior-design services. Visual or organisational suggestions are indicative and do not replace measurements, safety checks or professional technical advice.

3.5 Unless expressly agreed and legally permitted, AVANEST does not itself perform transport, assembly, installation, cleaning or technical work.

3.6 AVANEST does not purchase third-party goods using the Client’s funds and does not request card PINs, online-banking passwords or authentication codes.

4. Scope and acceptance of requests

4.1 Each service is limited to the scope, number of product categories, location, budget, timing and deliverables stated in the Service Proposal.

4.2 AVANEST may decline or propose changes to a request that is unlawful, unsafe, misleading, impractical, outside our expertise or cannot reasonably be completed with the information, timing or budget available.

4.3 Additional categories, revised measurements, urgent work, extra options or a material change of requirements may require a revised proposal, additional fee or revised timing.

4.4 Time estimates begin when all required information, approvals and payments have been received.

5. Client responsibilities

5.1 You must provide accurate, complete and timely information about the request, dimensions, access, budget, preferred timing and any important restrictions.

5.2 You remain responsible for checking final dimensions, compatibility, access routes, building rules, electrical/plumbing requirements and any permits or professional approvals needed before purchasing or installing an item.

5.3 You must review the options, supplier terms, price, delivery, warranty and return conditions before giving written approval or making payment.

5.4 You must have authority to provide information and instructions concerning the relevant property, business or third party.

5.5 Please do not send unnecessary personal, confidential or sensitive information.

6. AVANEST fee, VAT and payment

6.1 AVANEST’s fee is for the agreed research, comparison, organisation, presentation and any separately agreed coordination. It is not payment for third-party goods or services.

6.2 The fee, VAT where applicable, payment schedule and deliverables are stated in the individual Service Proposal.

6.3 Smaller requests may require full payment before work begins. Larger requests may require an initial payment and a balance before release of the complete final deliverable, as stated in the proposal.

6.4 Payment is normally made by bank transfer to AA AVANEST LTD’s corporate account unless another method is agreed in writing. Account details are sent privately and are not published on the website.

6.5 Additional or urgent work is charged only after the Client is informed and accepts the revised scope or fee.

6.6 AVANEST issues invoices only for its own services. Shops and professionals issue their own invoices, receipts and warranties directly to the Client.

7. Research, prices, availability and links

7.1 Research is based on information reasonably available at the time. Prices, stock, promotions, delivery charges, technical specifications and supplier terms may change without notice.

7.2 Unless expressly stated, quotations and cost totals are estimates and must be reconfirmed with the supplier before purchase.

7.3 AVANEST takes reasonable care when presenting information but cannot guarantee that third-party websites, catalogues or representatives are error-free.

7.4 Product photographs and screen colours may differ from the physical item. Client measurements and site conditions may affect suitability.

7.5 A link or reference to a supplier does not by itself mean partnership, agency, sponsorship or endorsement.

8. Approval, purchases and direct payment

8.1 AVANEST presents options; the final choice always belongs to the Client.

8.2 No purchase, order or third-party service proceeds through AVANEST without the Client’s prior written approval.

8.3 The Client pays shops, suppliers and professionals directly using their official payment methods.

8.4 Third-party receipts, invoices, order confirmations and warranties should be issued in the Client’s name.

8.5 AVANEST does not collect money on behalf of suppliers and does not handle the Client’s payment credentials for third-party purchases.

9. Third-party suppliers and coordination

9.1 Shops, suppliers, carriers, assemblers, installers, technicians and other professionals are independent third parties and are responsible for their own products, work, employees, insurance, permits, warranties and legal obligations.

9.2 Where coordination is included, AVANEST may communicate instructions, arrange timing and help resolve practical issues, but does not become the seller, employer, contractor or guarantor of the third party.

9.3 A separate third-party contract may arise directly between the Client and the supplier or professional, governed by that third party’s terms.

10. Delivery, assembly, access and timing

10.1 Delivery and installation dates are subject to supplier availability, access, building rules and events outside AVANEST’s control.

10.2 The Client must disclose relevant access information, including floor, lift dimensions, stairs, parking, delivery windows and site restrictions.

10.3 Extra charges caused by undisclosed access conditions, failed attendance, storage, redelivery or changes requested by the Client are the Client’s responsibility unless agreed otherwise.

10.4 The Client or an authorised representative may need to be present to receive, inspect and sign for items or services.

11. Changes, cancellation, withdrawal and refunds

11.1 Requests to change, pause or cancel an AVANEST service must be made in writing.

11.2 Fees for work already performed, deliverables already created and approved non-recoverable expenses remain payable, subject to mandatory consumer law.

11.3 A consumer entering a distance service contract generally has a statutory 14-day withdrawal period beginning on the day the contract is concluded, unless an exception applies.

11.4 Where a consumer expressly asks AVANEST to begin during the withdrawal period and later withdraws, the consumer may be required to pay a proportionate amount for services supplied up to withdrawal.

11.5 Where the service has been fully performed during the withdrawal period following the consumer’s prior express consent and acknowledgement, the statutory right of withdrawal may be lost as provided by law.

11.6 The statutory consumer right does not generally apply to a business Client acting for purposes within its trade or profession.

11.7 Cancellation of AVANEST’s service does not automatically cancel any order or contract entered into directly with a third party.

11.8 A model withdrawal form is available on the website. A consumer may also use any other clear written statement.

12. Product warranties, defects, returns and complaints

12.1 Product warranties, statutory guarantees, defective-goods remedies and return conditions are primarily the responsibility of the relevant seller or service provider.

12.2 The Client should inspect deliveries promptly and notify the seller of damage, shortages or defects within the seller’s process and applicable legal time limits.

12.3 Where included in the agreed scope, AVANEST may help organise communication with the third party, but does not replace the seller’s legal responsibility.

12.4 Complaints about AVANEST’s own service should be sent to info@avanestcy.com with the request reference and a clear description.

13. Liability and force majeure

13.1 AVANEST will provide its own service with reasonable care and skill and in accordance with the agreed scope.

13.2 AVANEST is not responsible for independent acts or omissions of third-party sellers, manufacturers, carriers, assemblers, installers, technicians or other providers.

13.3 AVANEST is not responsible for third-party price changes, stock shortages, delivery delays, discontinued products, inaccurate supplier information or service interruptions outside its reasonable control.

13.4 To the maximum extent permitted by law, AVANEST is not liable for indirect or consequential loss that was not reasonably foreseeable when the contract was formed.

13.5 Nothing in these Terms excludes or limits liability or consumer rights that cannot lawfully be excluded or limited.

13.6 AVANEST is not liable for delay or inability caused by events outside reasonable control, including natural disasters, war, strikes, network failures, cyber incidents, government action, serious illness or widespread transport disruption.

14. Website use, communications and external links

14.1 Website information is general and may be updated. It is not a binding quotation unless expressly confirmed in a Service Proposal.

14.2 You must not misuse the website, interfere with security, submit unlawful material, impersonate another person or attempt unauthorised access.

14.3 Electronic communications may take place by email, website form or another agreed method. You are responsible for keeping your contact information accurate.

14.4 Important approvals, scope changes and financial commitments must be confirmed in writing.

14.5 External websites are controlled by third parties. AVANEST is not responsible for their availability, content, privacy or security.

15. Intellectual property

15.1 AVANEST’s original website content, reports, comparison tables, organised presentations, branding, logos and presentation methods are owned by or licensed to AVANEST.

15.2 Client-specific deliverables are supplied for the Client’s personal or internal business use for the agreed request.

15.3 Without written permission, deliverables may not be resold, published as another person’s work, used to provide a competing service or reproduced beyond the agreed purpose.

15.4 Third-party photographs, descriptions, trademarks and product names remain the property of their respective owners.

15.5 The Client retains ownership of material supplied to AVANEST and grants a limited licence to use it only for the request and related legal/administrative purposes.

16. Personal data

16.1 Personal data is processed in accordance with applicable data-protection law and the separate Privacy Policy.

16.2 Necessary information may be shared with approved suppliers and professionals only for the relevant quotation, purchase, delivery or service.

16.3 AVANEST does not sell or rent personal data. Data requests may be sent to info@avanestcy.com.

17. Suspension or termination

17.1 AVANEST may pause work where required information, approval or payment is missing.

17.2 AVANEST may terminate a request that is unlawful, abusive, unsafe, misleading or practically impossible.

17.3 Where reasonable and safe, AVANEST may give an opportunity to correct the issue before termination.

17.4 Restarting work may require updated prices, availability, timing or a revised Service Proposal.

17.5 Termination does not cancel separate contracts between the Client and third parties.

18. Changes to Terms or services

18.1 AVANEST may update these Terms for future use because of changes in services, law, security, providers or website operation.

18.2 The current version and update date will be published on the website.

18.3 Changes do not arbitrarily alter an already agreed fee or service. Material changes affecting an active service will be communicated and accepted where required.

18.4 Mandatory consumer rights are not reduced by an update.

19. Governing law and disputes

19.1 These Terms are governed by the law of the Republic of Cyprus, subject to mandatory consumer-protection rules.

19.2 A consumer resident in another country does not lose the protection of mandatory rules that would apply without this choice of law.

19.3 Please first send complaints to info@avanestcy.com. AVANEST will make reasonable good-faith efforts to resolve them.

19.4 Where applicable, a consumer may seek Alternative Dispute Resolution or contact the Cyprus Consumer Protection Service.

19.5 If a dispute is not resolved, each party may use the competent courts. Consumer jurisdiction is determined by mandatory Cyprus and EU rules.

20. Final provisions and contact details

20.1 These Terms, the Service Proposal, agreed fee, Privacy Policy and any specific written agreement form the overall contractual framework.

20.2 A specific written agreement prevails over these general Terms only for the issue it specifically addresses.

20.3 If any provision is invalid or unenforceable, the remaining provisions continue to apply as far as legally possible.

20.4 A delay in exercising a right does not amount to waiver of that right.

20.5 Contact: AA AVANEST LTD, HE 493156, 20 Charalampou Mouskou, ABC Business Center, 1st Floor, Flat/Office 106, 8010 Paphos, Cyprus; info@avanestcy.com; hello@avanestcy.com; www.avanestcy.com.

Effective date and last updated: 28 July 2026.